OUR"STAY"

ROOM

FACILITY

Appliances and facilities

Kitchen furnishings

In-room toiletries

Others

*All beverages (alcohol / alcohol-free / soft drinks) in the fridge are free of charge.
*BBQ set rental (paid service, fuel inclusive) is available.
Please contact butler desk 4 days in advance for BBQ set rental.

INFORMATION

From the Hours KARUIZAWA

Use of firewood indoors is currently prohibited. Cases of fire caused by fire sparks or embers are reported. Therefore, it is prohibited until further notice. We apologize for any inconvenience caused and thank you for your cooperation.



Cancellation policy

Please see below for the cancellation charges.

Cancellation date
14-7 days
6-2 days
the day before
no-show
Cancellation charge
30%
70%
100%
100%
Cancellation date / Cancellation charge
14-7 days / 30%
6-2 days / 70%
the day before / 100%
no-show / 100%

*Please cancel your booking online when booking via travel website services.
*If you have made a booking via the reservation center, please call between 10AM to 4PM on working days, excluding Saturdays, Sundays, public holidays, New Year's holidays and summer holidays. Please note that no cancellation can be made outside of above mentioned hours.

CONTACT

KARUIZAWA Butler desk

reservation@gravaca.co.jp
03-6693-1334

(mon-fri 12:00〜17:00)